Testimonials

It is important to us that we listen to the feedback we receive. Below you will find testimonials from our staff, visiting professionals, our service users, and their close relatives.

Service User Testimonials

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "The staff make me aware of my choices and help me make decisions, but do not force me to do something I don't want to do".

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "I feel that I can always approach staff if I have questions about my health".

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "I choose what to do everyday and do my self-care; I have a shower and a shave, and wear clean clothes everyday".

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "I do not feel restricted from doing the things I like to do. the staff support me when I want to go and see my mum, as well as going for a coffee with my brother in town".

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "The staff help me feel safe at Great Glens. They are compassionate with me, and I understand that they are here to look after me".

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "I feel safe here. It's a positive place and I'm really happy here. Staff have my best interests at heart and they make a concerted effort to get to know me better".

  • A photograph of the back of a woman sitting on a rock. In front of her, in the distance, are a number of craggy hills. They fade out into the sky, which is white

    "They seem to have a good sense of what's the matter and look for changes in how I am feeling. I sense they understand me".

Staff Testimonials

  • A photograph of a person mid-air, jumping over rocks, high above the city. The sun is setting in the sky behind the person. It is a deep yellow, whilst the blue sky is covered with wispy clouds.

    "As a team we all have different skills, which means we are able to learn from one another and ensure smooth adaptability when approaching our resident's changing needs. Happiness is at the forefront of what we do, and it is only through great teamwork that we are able to focus on everyone's individual priorities".

  • A photograph of a person mid-air, jumping over rocks, high above the city. The sun is setting in the sky behind the person. It is a deep yellow, whilst the blue sky is covered with wispy clouds.

    "As well as feeling safe to work here, I feel that I belong to a diverse and inclusive team".

  • A photograph of a person mid-air, jumping over rocks, high above the city. The sun is setting in the sky behind the person. It is a deep yellow, whilst the blue sky is covered with wispy clouds.

    "Diversity is really celebrated in our team, which means that we are able to learn from people of all backgrounds. not only does this make the working environment welcoming, but it feels like we're working towards a culture of fairness and inclusivity".

Visiting Family and Friends' Testimonials

  • A photograph of two hands linked together by their pinky fingers. The hand on the left has a dark skin tone, and the hand on the right is a lighter skin tone. The background is beige, with left slanting shadows falling behind the hands.

    "Staff are very helpful, and often give me updates regarding my brother's wellbeing. The environment in which he lives is friendly, and I am very happy with his care".

  • A photograph of two hands linked together by their pinky fingers. The hand on the left has a dark skin tone, and the hand on the right is a lighter skin tone. The background is beige, with left slanting shadows falling behind the hands.

    "The open door policy of Great Glens supported by good communication skills certainly goes a long way in assisting residents and relatives".

  • A photograph of two hands linked together by their pinky fingers. The hand on the left has a dark skin tone, and the hand on the right is a lighter skin tone. The background is beige, with left slanting shadows falling behind the hands.

    "The staff provide good communication, which I believe is the key to making sure everyone is happy regarding the care of my family member".

  • A photograph of two hands linked together by their pinky fingers. The hand on the left has a dark skin tone, and the hand on the right is a lighter skin tone. The background is beige, with left slanting shadows falling behind the hands.

    "She loves living at Great Glens and speaks affectionately about the staff and how well they care for her".

Visiting Professionals' Testimonials

  • A photograph of the backs of five people running away from the camera. They are running through a desert scene, with dry ground beneath them and cactus plants ahead of them. It looks like evening time, with the sun a bright orange in the upper right

    "I met the manager of Great Glens and she was absolutely lovely to speak with. We had an excellent conversation about the value of transparency and collaboration between services and professionals. As an advocate, I really value the co-operation of staff to help me do my job, and how everyone works together to ensure the best for the residents".

  • A photograph of the backs of five people running away from the camera. They are running through a desert scene, with dry ground beneath them and cactus plants ahead of them. It looks like evening time, with the sun a bright orange in the upper right

    "I found Great Glens' staff and managers to be patient, flexible, and very understanding of their service users' needs. They were excellent collaborators and it was a pleasant experience working with them".

  • A photograph of the backs of five people running away from the camera. They are running through a desert scene, with dry ground beneath them and cactus plants ahead of them. It looks like evening time, with the sun a bright orange in the upper right

    "I look forward to working with Great Glens in the future. They were open to hosting and working with university students, and it is clear that they are able to provide an excellent environment for such".

  • A photograph of the backs of five people running away from the camera. They are running through a desert scene, with dry ground beneath them and cactus plants ahead of them. It looks like evening time, with the sun a bright orange in the upper right

    “Service Users expressed how happy they were with their experience of living at Great Glens Facility and felt that they were listened to and that the support was beneficial in many ways”.

  • A photograph of the backs of five people running away from the camera. They are running through a desert scene, with dry ground beneath them and cactus plants ahead of them. It looks like evening time, with the sun a bright orange in the upper right

    "I was impressed from what I saw at Great Glens".